Creativity Meets Technology

At AOT Technologies, we combine human-centred design with innovative strategies to craft exceptional user experiences. As a boutique design consultancy, we specialize in creating inclusive, efficient, and tailored solutions to diverse audiences' needs. With extensive public and private experience, we deliver transformative results that drive impact and foster meaningful connections between organizations and their users.

Our Core Offerings

Service Design

We reimagine how services are delivered by mapping user journeys, identifying pain points, and aligning organizational resources with user needs. Through tools like service blueprints and stakeholder workshops, we design seamless, efficient service ecosystems that work across digital and physical touchpoints. This holistic approach ensures that every step of the user experience is intuitive and optimized, creating meaningful interactions that drive satisfaction and trust.

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Approach:

Service Design focuses on understanding and improving the entire service experience, from the user’s perspective to the operational processes that support it. It involves analyzing how users interact with a service across multiple touchpoints (digital, physical, and human) and identifying areas for improvement.

Processes:

Research and Discovery: Conduct stakeholder interviews, user surveys, and field observations to understand user needs and business goals.
Service Mapping: Create service blueprints and customer journey maps to visualize the service’s operation and identify pain points or inefficiencies.
Co-Creation Workshops: Collaborate with stakeholders to ideate and prioritize solutions.
Prototyping and Testing: Develop and test prototypes to validate new service concepts.

Deliverables:

Service blueprints showing the interaction between users, touchpoints, and back-end processes.
Journey maps detailing user experiences step-by-step.
Actionable recommendations and implementation roadmaps for redesigning or optimizing the service.

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User Research and Insights

Understanding your users is at the heart of what we do. We conduct thorough research using interviews, surveys, usability testing, and analytics to uncover user behaviours, challenges, and motivations. These insights form the foundation for designing impactful solutions, ensuring every decision is informed by real user needs and business goals.

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Approach:

This service involves gathering qualitative and quantitative data to deeply understand users’ behaviours, needs, and challenges. Insights from this research guide design decisions and ensure that solutions are user-centred.

Processes:

Planning and Scoping: Define research objectives and identify target user groups.
Data Collection: Use methods such as interviews, usability testing, surveys, and analytics to gather insights.
Synthesis: Analyze data to identify patterns, pain points, and opportunities.
Reporting: Present findings so stakeholders can easily understand and act upon.

Deliverables:

Research reports with key insights and user personas.
Usability testing summaries with actionable recommendations.
Data-driven design principles to guide future work.

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Interaction and Interface Design (UI/UX Design)

We design intuitive, accessible interfaces that prioritize clarity and ease of use. Our process begins with wireframes and prototypes to explore ideas, followed by high-fidelity designs incorporating user feedback. We create visually appealing experiences that effectively meet user expectations by focusing on aesthetics and functionality.

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Approach:

This service is about creating user interfaces that are visually appealing, intuitive, and accessible. It combines visual design, interaction design, and accessibility principles to ensure a seamless user experience.

Processes:

Wireframing: Start with low-fidelity wireframes to define layouts and interactions.
Prototyping: Create interactive prototypes to test and validate design concepts with real users.
Visual Design: Develop high-fidelity designs incorporating branding and accessibility standards.
Handoff to Development: Provide detailed design specifications and assets for developers.

Deliverables:

Wireframes and interactive prototypes.
High-fidelity UI designs with annotations.
Style guides or design systems for consistency.

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Accessibility and Inclusive Design

Accessibility and inclusivity are central to our approach, ensuring that all users can interact seamlessly with your products and services regardless of ability. We design with WCAG compliance in mind and conduct extensive testing with diverse user groups to identify and address barriers. Our inclusive design process improves usability and demonstrates your commitment to equitable and ethical design.

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Approach:

Accessibility and inclusive design ensure that services and products can be used by individuals of all abilities, including those with disabilities. This is achieved by adhering to standards like WCAG and designing with empathy for diverse user needs.

Processes:

Accessibility Audit: Evaluate existing products to identify accessibility gaps.
Design for Inclusion: Integrate accessibility principles (e.g., color contrast, screen reader compatibility) into the design process.
User Testing: Include users with disabilities in testing to validate the accessibility of the designs.
Compliance Checks: Ensure final designs meet relevant legal and industry standards.

Deliverables:

Accessibility audit reports with prioritized recommendations.
Accessible prototypes and final designs.
Guidelines for maintaining accessibility in future updates.

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UX Strategy and Consulting

We help organizations define and implement a user-centered vision through workshops, audits, and roadmap planning. By aligning UX efforts with business goals, we provide actionable strategies that optimize resources and deliver measurable results. Our iterative process ensures that as user needs evolve, so do the experiences we design.

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Approach:

UX Strategy aligns design efforts with organizational goals to ensure every project delivers measurable value. It involves defining a clear vision, creating a roadmap, and setting benchmarks for success.

Processes:

Stakeholder Alignment: Conduct workshops to define goals, challenges, and success metrics.
Auditing: Review existing digital assets and processes to identify gaps and opportunities.
Roadmapping: Develop a phased UX improvement plan.
Monitoring and Iteration: Continuously assess the effectiveness of implemented solutions and iterate based on feedback.

Deliverables:

Strategic UX roadmaps with clear milestones.
Recommendations for aligning UX efforts with business objectives.
Key performance indicators (KPIs) to measure the success of UX initiatives.

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Why Choose
AOT Technologies?

Boutique, World-Class Expertise

We provide customized, high-quality design services for government agencies and private enterprises alike.

Leaders in Public Sector Design

We excel in designing user-friendly services that enhance citizen engagement and improve internal processes.

Proven in the Private Sector

We deliver solutions that elevate user satisfaction and business outcomes from startups to large enterprises.

Inclusive and Accessible Design

Accessibility and inclusivity are at the core of our process, ensuring seamless experiences for all users.

End-to-End Solutions

From discovery to implementation, we offer a comprehensive suite of design services that prioritize user needs.

Designing Impactful Experiences for Every Sector

With a portfolio of transformative solutions for public and private sector clients, our design-led approach delivers measurable success. Let’s collaborate to create experiences that resonate today and
shape tomorrow.

Let’s Design
Something Extraordinary.

Our Case Studies & Success Stories

Discover how AOT technologies’s design expertise has transformed services and products across sectors. With a focus on inclusivity, accessibility, and user-centred innovation, our solutions have delivered measurable success for clients and end-users alike.

BC Pensions Cloud Transformation

AOT Technologies assisted BC Pensions in replacing their legacy CREMS with a SaaS solution, focusing on Canadian data residency and rapid implementation.